Refund policy

Exchange Policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. All sales are final. We do not offer refunds except in the limited cases described below.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start an exchange, contact us at dkeith1221@yahoo.com with your order number and the item you'd like to exchange it for. Please note that items will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your exchange request is approved, we'll send you a shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Exchanges are subject to availability. If your requested size or item is out of stock, we'll issue store credit for the value of your original purchase.

You can always contact us with any exchange question at dkeith1221@yahoo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Defective, damaged, or incorrect items are eligible for a replacement or a full refund at your choice.

Exceptions / non-exchangeable items

Certain types of items cannot be exchanged, including custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards. These purchases are final.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for a full refund, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Refunds are issued only for defective, damaged, or incorrect items, and for eligible European Union cancellations. We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your refund, please contact us at dkeith1221@yahoo.com.